Shipping policy
All non-custom orders will ship the same day when placed before 3pm EST, circumstances and situations out of our control can occur at the hand of our carriers during drop off and pick ups.
Free shipping is available only on US domestic orders. International shipping is not covered.
*If return is not approved the customer will have to pay for product to be shipped back to them if they do not wish to exchange the product(s).
*We will ship your order and products to the address provided. Beyoutiful Wandz is not responsible for any fees to send the package to a new address or back to existing.
*All custom items are non refundable.
GIFT CARDS ARE NON-REFUNDABLE AND NON-RETURNABLE ITEMS
Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded. Allow 2 weeks for us to process your return once we receive your returned items.
Product Damage in Shipment or Defective:
If the item you receive is damaged in shipment or defective, you MUST contact us within 48 hours of receipt to initiate a return.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
BEYOUTIFUL WANDZ IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN ORDERS.
This includes (but is not limited to) lost, stolen or damaged packages. If tracking shows that your package has been delivered, please check with your neighbors/family to make sure they did not receive it by mistake. If it still hasn't been found, please contact your local Post Office. You are responsible for filing a claim with USPS if the order is not found. Refunds are not issued due to USPS error.
Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc...) will be the responsibility of the customer.
Orders are shipped 1-2 days after placing order, please add processing time to choose shipping time.
Cancelling an Order:
If you would like to cancel or change an order that you've just placed, please email us at hello@beyoutifulwandz.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.